Shipping Policy
ChilieFlakes.com
At ChilieFlakes.com, we strive to deliver your favorite spices, pickles, chutneys, and flavor seasonings fresh and on time. Whether you’re ordering Biryani Masala, BBQ Flavor, Peri Peri Seasoning, Chicken Powder, homemade pickles, or chutneys, we make sure your products reach you safely and efficiently.
Order Confirmation
Once an order is placed on our website, a confirmation message is sent to the phone number provided at checkout. Before dispatching your parcel, our team may contact you for order verification.
Our courier partner may also call before delivery to confirm the expected delivery date and time. Customers are requested to stay available on calls to ensure a smooth and hassle-free delivery experience.
Delivery Process
All shipments are handled through our trusted logistics partners. Riders are instructed not to hand over parcels before receiving payment for Cash on Delivery (COD) orders.
In case of any issue during delivery, customers can contact our customer support team for assistance. We are always here to help and resolve concerns appropriately.
Free Shipping
We offer FREE shipping on all orders above Rs. 3,499.
For orders below this amount, a standard delivery fee of Rs. 200 will be charged.
Delivery Time
Orders are usually delivered within 4 to 7 business days.
Delivery times may vary depending on your city or area, but we always try our best to ensure timely delivery.
Order Tracking
Once your order is dispatched, you will receive a tracking number via WhatsApp or email so you can track your parcel easily.
Lost or Damaged Parcels
If your package is lost or arrives damaged, please contact us immediately at:
Customer Support: +92-304-XXXXXXX
Our team will coordinate with the courier company and make every effort to resolve the issue as quickly as possible.
Contact Us
For any questions regarding shipping, delivery, or your order, feel free to contact our customer support team.
Thank you for choosing ChilieFlakes.com — bringing authentic taste and premium flavors to your kitchen.