Privacy Policy

Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how ChilieFlakes.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ChilieFlakes.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide, improve, and maintain our Services

  • Process and fulfill orders

  • Comply with legal obligations

  • Prevent fraud and abuse

  • Enforce our terms and conditions

  • Protect our rights, customers, and business

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services.

Information We Collect Directly from You

Information you directly submit to us may include:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

Order Information

  • Order details

  • Delivery address

  • Payment confirmation

  • Purchase history

  • Order preferences

Account Information

  • Username

  • Password

  • Account preferences

  • Security information

Shopping Information

We may collect information related to:

  • Products viewed or added to cart

  • Orders for spices, seasonings, chutneys, pickles, and flavor products

  • Wishlist items

  • Reviews and ratings

  • Gift cards or discount usage

  • Loyalty rewards or referrals

Customer Support Information

Information you provide when contacting us for support, inquiries, complaints, or feedback.

Some features of the Services may require you to provide certain information. If you choose not to provide this information, you may not be able to access or use certain features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Site (“Usage Data”).

This may include:

  • Device information

  • Browser type

  • IP address

  • Network connection information

  • Pages visited

  • Products viewed

  • Time spent on pages

  • Referral sources

  • Purchase behavior

We may use cookies, pixels, and similar tracking technologies (“Cookies”) to collect this information.

Information We Obtain from Third Parties

We may obtain information from third parties including:

  • Shopify and related eCommerce service providers

  • Payment gateways and payment processors

  • Shipping and fulfillment partners

  • Marketing and advertising partners

  • Analytics providers

Payment processors may collect payment information such as:

  • Credit/debit card details

  • Billing information

  • Bank account information

This information is used only for processing transactions securely.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

Products We Sell

ChilieFlakes.com offers food and seasoning products including but not limited to:

  • Biryani Masala

  • Karahi Masala

  • BBQ Seasonings

  • Peri Peri Flavors

  • Chicken Powder

  • Chutneys

  • Pickles

  • Spice Blends

  • Home Cooking Spices

  • Sauces and Flavor Enhancers

Information related to your purchases and preferences may be used to improve recommendations and customer experience.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process and deliver orders

  • Manage accounts

  • Process payments

  • Send order confirmations and updates

  • Handle returns and exchanges

  • Provide customer support

Marketing and Advertising

We may use your information to:

  • Send promotional emails or SMS messages

  • Share discounts and special offers

  • Advertise products relevant to your interests

  • Improve our marketing campaigns

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Detect fraudulent activity

  • Prevent misuse of the Site

  • Secure customer accounts

  • Maintain platform integrity

Improving Our Services

We analyze customer behavior and feedback to:

  • Improve website functionality

  • Enhance product offerings

  • Improve customer experience

  • Optimize delivery and support services

Cookies

Like many websites, we use Cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your cart

  • Analyze website traffic

  • Improve performance and functionality

  • Personalize advertising

You can disable Cookies through your browser settings. However, disabling Cookies may affect certain features of the Site.

For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your personal information with:

  • Payment processors

  • Shipping and delivery companies

  • IT and cloud storage providers

  • Customer support providers

  • Marketing and advertising partners

  • Analytics providers

  • Legal or regulatory authorities when required by law

We may also disclose information:

  • To comply with legal obligations

  • To protect our rights and customers

  • During a business merger, acquisition, or restructuring

Categories of Personal Information We Share

Category Examples
Identifiers Name, email, phone number, address
Commercial Information Purchase history, cart activity, product preferences
Internet Activity Browsing behavior, IP address, device data
Geolocation Data Approximate location from IP address

These categories may be shared with service providers, marketing partners, and analytics providers for business operations.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access your information

  • Right to correct inaccurate information

  • Right to request deletion

  • Right to withdraw consent

  • Right to object to marketing communications

  • Right to data portability

To exercise your rights, contact us using the details below.

We may request verification of your identity before processing requests.

Complaints

If you have concerns regarding how we handle your personal information, please contact us.

If you are not satisfied with our response, you may have the right to contact your local data protection authority.

International Users

Your information may be processed or stored outside your country of residence.

Where required by law, we use appropriate safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

ChilieFlakes.com
Email: flakeschilie@gmail.com
Website: https://chilieflakes.com